Refund & Payments Policy — foil.tools

Effective date: June 16, 2026 Operator: FOIL.TOOLS LLC Mailing address: PO Box 119, Husum, WA 98623 Contact: [email protected]

This policy is part of the Terms of Service and explains how credits, pricing, and refunds work on foil.tools (the "Service").

1. Credits

Some compute features consume credits. Credits are a limited license to use foil.tools compute. They are not money or a stored-value/gift instrument, have no cash value, are non-transferable, and cannot be redeemed for cash.

2. Pricing

Pricing for credits and credit packs is not yet published. Credit costs per run and pack prices will appear here before paid features launch.

A free tier is provided for search, browsing, polar lookup, export, and a limited monthly quota of analyses/optimizations. We may change prices and credit costs prospectively; changes do not affect credits already purchased.

3. Payment processing

Payments are processed by Stripe. By purchasing, you also agree to Stripe's terms. We do not store your full card details. Applicable taxes are calculated and collected at checkout where required.

4. Refunds

Purchased credits are non-refundable, except:

  • where a refund is required by applicable law;
  • in cases of a duplicate or erroneous charge, or a verified billing error on our part;
  • at our discretion in cases of a sustained Service failure that prevented you from using purchased credits.

EU/UK and other consumer-protection rights: if you are a consumer with a statutory right of withdrawal for digital purchases, you acknowledge that, by purchasing and using credits immediately, you request immediate performance and, to the extent permitted by law, waive the withdrawal right for credits already consumed. Unused credits may remain refundable as required by your local law.

To request a refund or report a billing problem, contact [email protected] with your account email and the transaction date.

5. Expiration

Credits do not expire. Credits remain available for use as long as your account is active. They are forfeited only if your account is closed or terminated, or if you violate the Terms or Acceptable Use Policy.

6. Chargebacks

If you initiate a chargeback, we may suspend your account and associated credits pending resolution. Please contact us first — most issues can be resolved directly.

7. Contact

Billing questions: [email protected].